We are the most dependable, honest, integrity driven company with the highest credentials. With more than 25,000 residential and commercial installations and a 35-year record of excellence, you can be sure you will get outstanding quality from our experts.
If your question is not answered above, the fastest route is usually a free roof inspection. It takes about an hour, costs nothing, and you get photographs of whatever we find along with a written summary.
Most of what homeowners want to know — is this urgent, is it claimable, how long will it last — is much easier to answer standing on the roof than over the phone.
For emergencies, call rather than book. We run 24/7 response and can normally get a tarp in place the same day if water is coming in.
Frequently asked questions
How much experience do you have?
Roof Experts is a family-owned contractor based in Arlington, and we are CertainTeed Select ShingleMasters — a certification held by a small fraction of roofing contractors nationally, and one that has to be earned through demonstrated installation standards rather than bought.
Can you provide references?
Yes, and plenty. We can give you addresses to drive past in most neighbourhoods we work in, or arrange for you to speak to a previous customer directly. Out of respect for their privacy, direct contact is by appointment rather than a published list.
Do you use subcontractors?
The large majority of our work is done by our own in-house crews. There is a small group of specialist contractors we occasionally bring in for particular trades, and their work is covered by our warranty exactly as our own is.
What guarantees do I get?
Two separate things. Building materials are warranted individually by the manufacturer, and because we are Select ShingleMasters we can offer CertainTeed's extended coverage that most contractors are not certified to provide. Separately, our own workmanship guarantee covers the installation. We go through both in writing before you sign anything.
What materials can I choose from?
A wide range — architectural asphalt, Class 4 impact-resistant shingles, designer profiles that read as slate or shake, and metal. We bring physical samples so you can see them against your own brick and trim, and we will explain the trade-offs rather than steering you to one product.
How long will my job take?
Most single-family roof replacements are torn off and re-roofed in one day. Larger or more complex roofs can run into a second. Before we start you get a schedule with expected completion dates, and once we begin it is full-time work until the job is finished — we do not start three jobs and rotate between them.
Do you help with insurance claims?
Yes, and it is a substantial part of what we do. We document the damage to the standard adjusters expect, meet the adjuster on the roof, and review the settlement scope against what the work actually requires. See our [insurance claims](/services/insurance-claims/) page for how the process runs.
I think I have storm damage — what should I do first?
Book a free inspection before you file anything. We will tell you whether you have a claimable loss, and if you do we will document it properly first. Filing a claim you cannot support helps nobody, and an undocumented claim tends to get underpaid.
How do I know when a roof is at the end of its life?
Shingles carry granules that shield the asphalt beneath from UV. As they age the granules wash off, the asphalt dries out, and the corners begin to curl — an old shingle looks a little like a potato chip and feels brittle. With good attic ventilation, a typical shingle roof here reaches around twenty years under manufacturer warranty terms.
What does hail actually do to a roof?
Four things, in order: it accelerates granule loss, which accelerates ageing of the shingle beneath; it can void manufacturer warranties; and it leads to secondary problems such as leaks and decking decay. The damage is usually invisible from the ground, which is why so much of it goes unclaimed.
Do I need to replace a hail-damaged roof straight away?
Usually the damage is not an immediate structural threat, so the urgency is about your policy rather than your roof. Insurers apply time limits to how long a hail claim stays viable, and once that window closes the cost becomes yours. Left long enough, the damage also produces leaks and decking decay that were not in the original claim.
Do you charge for an inspection or estimate?
No. Both are free and neither carries any obligation. If your roof does not need work, we will tell you that — most of our work comes from referrals, and that only holds up if we are straight with people.
Problems with your roof? We’re ready to help.
Free inspections and honest estimates across the Dallas–Fort Worth Metroplex. Storm damage, leaks, replacements and insurance claims.
